Effectively Training Your Field Service Tech

As a large company with many service techs in the field servicing equipment and systems it is important that they are aware of exactly the job they should be doing. A field service tech needs to be a self motivated person who is able to work under little direct supervision. If a service tech lacks these qualities it will be difficult for them to complete the job that needs to be done. It is important when hiring a person you can try to establish whether or not this person will work well under little supervision.

Once you have hired a field service tech it is important that the correct field service training is done. The more training an individual receives the more confident they will be to do the job on their own. It is crucial that all aspects of the job are considered and various problems and issues they may run into are discussed pii_email_8953fcff2f2c1d49fbad.. A good training program will be the main basis to finding a good field service tech. It is important o allow the new tech to shadow an advanced employee for at least a week so they can get a good handle on the day today issues that may arise when they are out in the field and how those issues can be remedy.

Once the new service tech is out in the field on their own it will be beneficial to their training to make surprise visits. This will let you know if they are getting their work done in a timely fashion and how they conduct themselves when your presence was unexpected. It is a good idea to give a lot of feedback so the field tech can really learn how to improve their work and become better at their job. The employee needs to feel they have the freedom to learn the job in their own way but understand that they are being watched and are expected to reach certain standards on the job.

The challenge for people and companies as such, is how to prevent getting in deep with technology without completely neglecting it. Even putting up new software, like installing a computerized billing system, can be very complicated, and the multifaceted efforts can fall apart into really expensive nightmares. Any effort to implement new technology becomes high-tech if you have not done it before. The brighter way of doing things here, is to manage the technology risk the same way loan officers and mutual fund managers manage financial risk-by spreading it around. It is intelligent to assume that your technology decisions are quite like a stock portfolio. You should want to think that your technology decision is risky in some areas but not all areas. There is no such a thing as a new technology with no risks involved

A lot of the times, you have no choice but to be innovative. But if it is not high-impact, and you can buy the technology somewhere else, that is the way to go. To do so, one company went to the trouble of acquiring a software developer that was already working on similar technology somewhere else. A year later, that company had a software program 5% the size of others, which was simple and user-friendly with less complexity. That company is enjoying continuous revenue growth and is now making profits.

Some companies start investing a lot of money in building high-end software without looking at the market scenario or analyzing the market trends. The need therefore, before building any software is to focus on the market trend: are factories buying ERP solutions, have they started relying on process automation and are they in a stage where they can take to change management. Some companies are not wise enough to research well and begin to build a very expensive and high-end software like an ERP for which the market is rather dry.

A good way to stay safely medium tech is to do what Vitaphone did and focus on less feature-rich versions of high-tech products. But that is no simple task. A clever enough marketing twirl, as with the emergency cell phone, may also do the trick, but more often getting customers to buy a less advanced product requires a sharply lower price and lowering the cost of a high-tech product can be a technology achievement. For that matter, Vitaphone is not placing all of its bets on a three-button cell phone. It is also throwing some high-tech into the mix, producing phones that integrate a GPS chip so that emergency response crews can pinpoint a caller’s location, and even a built-in heart monitor for a fast reading in the case of a cardiac event.

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